details about product: Pure Merino Full Zip-Through Cardigan - Navy

It’s very disappointing indeed to hear that your order has still not arrived. As the tracking information shows that this hasn't moved since the 13th of December, I've sent a replacement order to you immediately along with a new confirmation email. I would be very grateful if you could check this to ensure all of the information is correct and also find other useful additions such as your new estimated delivery date. You have our most sincere apologies that our quality of service was not up to its usual high standards on this occasion.