details about product: Ultimate Performance Birdseye Suit Trousers - Grey

We are sorry that your recent visit to our White City store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us with another visit soon

This is the same issue, so I will repeat the answer, you actually think the solution is for me to spend more money in your shop when I do not even have the product I have already paid for. Are you serious?

Hello there,, Firstly, I want to thank you for providing us with feedback from your experience within the store. All feedback is used to ensure we take learnings and understandings from situations such as this. From the initial purchase I can see that the colleague had requested the trousers from a different store. I do apologise is this was not properly communicated to you with regards to time scales. When we spoke last week, I thought I had explained that I would contact you once we receive the trousers from the sending store. Apologies if I hadn't made this clear enough. I have contacted you today to let you know the trousers arrived in our delivery today and now in store ready for collection. Thank you for your time and patience and I apologise again for the inconvenience caused, Thank you, Wayne Hayler Store Manager - White City