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8) RETURN OF GOODS
8.1 Products purchased via the Charles Tyrwhitt Website can be returned to us for a full refund or exchange within 6 months of the date of dispatch.
8.2 When you return a Product to us that you purchased via the Charles Tyrwhitt website:
- (a) because you have cancelled the Contract between us within the 6 month period above and provided proof of purchase (receipt, confirmation email or order number) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the cost of the Product in full, we will deduct $8.95 from your return credit to cover return shipping costs.
- (b) for any other reason (for instance, because have notified us in accordance with clause 19.4 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8.4 Products purchased in our retail stores, online or via our customer service team that have been personalised for you, or made to your specific measurements (including sleeve shortening on shirts, addition of pockets on shirts, trouser alterations, jacket alterations, and shortening of shirt tails) are non-refundable or exchangable.
8.5 Items that are altered by shortening, the addition of pockets or monogramming cannot be returned, exchanged or refunded.
8.6 Charles Tyrwhitt Custom products, our personalised service for shirts, suits, and jackets, cannot be returned, exchanged or refunded.
8.7 For exchanges we are happy to honour any promotional pricing you may have received. All exchanges are sent with free postage and packaging.
- Where the exchange is less than the price you originally paid, we will automatically refund you the difference.
- If there is an outstanding difference in price we will charge this to the original payment card if available or request that you contact us to pay the difference.
- By using our exchange form or the online Rebound returns service you are authorising Charles Tyrwhitt to take a payment for the difference in price from your original order (where applicable).
- In the situation where a requested exchange item is not available, a refund will be processed back to the original payment method.
8.8 Face masks cannot be returned or refunded for hygiene reasons. This does not affect your statutory rights.
8.9 If you require further information please see our Returns page.
16) PRIZE DRAWS/COMPETITIONS
16.1 The prize draw is open to anyone aged 18 years or over, with the exception of employees of Charles Tyrwhitt and their close relatives and anyone otherwise connected with the organisation or winner selection of the prize draw.
16.2 There is no entry fee and no purchase necessary to enter this prize draw.
16.3 By entering this prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.
16.4 Route to entry for the prize draw and details of how to enter are via either Charles Tyrwhitt's comms channels or the partner's comms channels.
16.5 Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
16.6 Closing date for entry will be 10 days after the prize draw is first communicated (unless otherwise specified in the prize draw comms), after which no further entries to the prize draw will be permitted.
16.7 No responsibility can be accepted for entries not received for whatever reason.
16.8 To enter the prize draw, participants must follow the instructions specified in the prize draw comms and then a winner will be chosen at random.
16.9 The promoter reserves the right to cancel or amend the prize draw and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation, or any other event outside of the promoter’s control. Any changes to the prize draw will be notified to entrants as soon as possible by the promoter.
16.10 The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this prize draw.
16.11 The prize is as specified in the prize draw comms. No cash or other alternatives will be offered and prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
16.12 The winner will be chosen at random from all entries received and verified by the Charles Tyrwhitt marketing team.
16.13 The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
16.14 The promoter will notify the winner when and where the prize will be delivered.
16.15 The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
16.16 The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
16.17 The winner agrees to the use of his/her name and image in any publicity material for the prize draw, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current EU data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
16.18 This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other social network. You are providing your information to Charles Tyrwhitt and not to any other party.
16.19 If you have any queries about this prize draw or would like to be informed of the winner, you can contact our Customer Service team at 0344 482 4000, and quote: "Partnership Prize Draw/Competition", the partner name, date and channel the competition was viewed on.
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