details about product: Button-Down Collar Stretch Washed Oxford Gingham Shirt - Flint Grey

Thank you for taking the time to provide this feedback, although we are sorry that the change in our sizing has caused frustration as well as the delivery issues experience with your initial order going missing and the replacement arriving later than advised. We understand the frustration caused when delivery instructions aren't followed, particularly when this results in orders going missing. Please rest assured that we have escalated this to our couriers to investigate and hope we can ensure a better standard of service in future. We only ever make changes to our sizing based upon customer feedback, returns rates and to reflect changes within our customer base. These updated measurements are always reflected within our sizing guides which can be found for every product on our website when selecting the size. As items that have pockets attached are ineligible for return, we would not be able to arrange a refund of the shirts, however we would be happy to authorise an exchange if you would like to order a larger size? We hope you will give us the chance to demonstrate the quality of our garments in the best size for you.