details about product: Ultimate Performance Birdseye Suit Jacket - Grey

Thank you for your feedback regarding the experience in store of ordering your suits and I really appreciate your speaking to me to provide further detail over the phone today. We are thrilled the quality of your suits has proven to be very good, but apologise that we had not got the measurement of your trouser leg length correctly, requiring you to arrange the trouser leg length being corrected by an external tailor. We have fed this back to our Jermyn Street store management to investigate and feedback to the collague/s involved with your purchase and identify how we got this wrong and work towards resolving such issues to reduce the possibility of such mistakes in future. As advised in our call, I have requested that the leg length alteration costs paid to us are refunded in full, as you should not have had to arrange these being shortened again. Please expect this within 5 business days on your statement. Again, we appreciate your feedback and we are pleased to learn that your suit is now to your liking.