details about product: Birdseye Pique Polo - Royal Blue

It's always a real shame whenever we see an item needing to be returned for any reason. However, the refund you were issued was correct based upon our stated Returns Policy. Whenever an item or items are returned for a refund, a one-time handling fee deduction (of £3.95) is applied. So for an item priced at £27.95, you would receive £24 back. The original delivery costs would not be refunded of course, as your order arrived safely initially. I see we have, as a goodwill gesture to you, refunded your delivery costs on this occasion, which I trust was appreciated.