details about product: Non-Iron Bengal Stripe Shirt - Royal Blue

We are sorry that your shirts are not the perfect fit after you had tried on the same size in store before purchasing. This is most unusual but we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with our Bicester Village store management to provide feedback, and report back with how this could have happened and suggest ways to improve this experience going forward. If you would like to exchange them online you can generate a freepost label by clicking here… https://ctshirts.intelligentreturns.net/ using your order number and email to get started. We do hope that we can restore your faith in Charles Tyrwhitt and help to find your perfect fit.

Thank you for reaching out and letting us know about your recent experience with your shirt purchase. I understand how disappointing it must have been to find that the shirt you bought fit tighter than the try-on shirt in store. We aim to ensure that our sizing is consistent across all our products, so your feedback is extremely helpful. I’ll make sure that the try on shirt is updated to reflect the size correctly. If there's anything further we can do to assist you, please don’t hesitate to get in touch. Many thanks, Petra Assistant Manager

The service met my expectations. I was pleased with their approach, as they exchanged the shirts even after I had removed all the tags. This experience certainly deserves a five-star rating! :)