details about product: Semi-Cutaway Non-Iron Collar Twill Shirt with Printed Trim - White

I'm sorry to hear that the thickness of this shirt was not what you expected. Many shirts are woven to a specific thickness to target a specific type of gentleman. Each weave has its uses and all are made to the highest quality. Choosing the right fabric can be a daunting process and everybody has a different view – some like “thick” fabrics (Oxford), some like fine fabrics (Poplin), and some prefer something in between (twill - which is what you've purchased). We’d recommend you try our useful search tool that enables you to filter shirts according to their weight – heavy, mid, or light. Alternatively, check your purchase history on the website and see what you bought before. I'm sorry to see however that this shirt has been returned for a refund rather than an exchange but I hope with this new understand that we'll see you soon to try one of our heavier weights.