I have bought 2 jumpers and they both cracked at the seams under the arms within 2-3 days
Response from Charles Tyrwhitt:
Thank you for your feedback and we are very sorry indeed to see this, which is certainly worrying and not at all indicative of the excellent quality our Merino jumpers usually provide. These are hugely popular and very highly-rated, so to see two have the same issue in quick succession is very much an anomaly. We'll reach out to you directly to get some additional information and images, and to help with replacements or a return for a refund on them.
Allow an extra 4-6 working days for orders with alterations
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Returns accepted up to 3 months after receipt with our quality guarantee.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned, refunded or exchanged.
Honeycomb Cotton Zip Neck Jumper - Lilac Purplehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw2d1d61bb/KNJ0455LLC_MODEL_FRONT.jpgKNJ0455LLCIt's knitwear but not as you know it. Our cotton jumpers are ideal for transitional layering with their lightweight yet warming fabric.https://www.charlestyrwhitt.com/intl/honeycomb-cotton-zip-neck-jumper---lilac-purple/KNJ0455LLC.htmlGBP69.95InStock4.4087