details about product: T-Shirt Tyrwhitt En Coton - Bleu Marine

Thank you for taking the time to provide this feedback although I apologise for the confusion caused with the £30 offer code. This offer would only kick in with £30+ of product value having been ordered, hence not working on the shirt at £29.95. With the return of the collar stays, should you wish to return these for a refund you would be welcome to do so, but we deduct a £3.95 handling fee on returns solely for refund, meaning you would not receive a monetary refund for doing so. We're sorry this made you feel undervalued as a long term customer, but these were the terms and conditions of the discount. had you had a £30 E-Voucher/Gift Card then this could have been applied in the way you had wished.