details about product: Chemise à Carreaux De Grille Performance Sans Repassage - Gris Argent

Thank you for taking the time to provide this feedback, though we are so sorry that your order arrived in such a poor condition, this should not have happened and we completely understand your disappointment. Please rest assured, such issues are incredibly rare, with over 99% of our orders arriving with no reported issues. We have arranged an expedited replacement for your order which we are confident will restore your faith in us and we hope these gifts can be enjoyed by their intended recipients.

It is frustrating – for you and for us – when a customer tells us that our quality is not what it used to be. This is certainly not the case – whenever we change a product, we only ever improve the quality. It is not practical for us to reduce the quality of our best selling products. Whilst we understand that when we change the design of our garments, not all decisions will be universally enjoyed, however we make such decisions based off of customer feedback, return rates and market trends. If you could specify with a little more detail the differences you have noted that have not been to your liking, we will share this feedback with our buyers and may be able to recommend alternative designs that may prove more to your liking? Our customer service team are always here to help, should you need assistance in identifying the best style for you or returning your garments using our 6-month guarantee with cost free exchanges.