General terms and conditions

2) USE OF THE WEBSITE

2.1 Access

You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. Our Website is only intended for use by people resident in the Serviced Countries. We do not accept orders from individuals outside those countries, except at BFPO addresses in which case import duties may apply.

2.2 Registration

2.2.1 By registering as a user of our Website, you warrant that:

• (a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
• (b) you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email, or calling us on 0344 482 4000.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you arenot authorised to use.

2.3 Our rights

We reserve the right to:

• (a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• (b) change these Terms from time to time in accordance with clause 17.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

3) PURCHASE OF PRODUCTS

3.1 Ordering

3.1.1 By placing an order through our Website, you warrant that you are:

• legally capable of entering into binding contracts;
• at least 18 years old;
• resident in one of the Serviced Countries; and
• accessing our Website from that country.

3.1.2 When placing an order you will be automatically added to our promotional emailing list. You can opt out of promotional email activity at any time by clicking on the "unsubscribe" link at the bottom of any marketing email or by updating your Mailing Preferences when you log in to your account. It may take up to 7 days for the change to take effect. You will remain opted out of promotional email activity until you change your Mailing Preference again.

3.2 How the contract is formed between you and us

3.2.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

3.2.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. Please note, for any PayPal orders, payment is processed immediately after your order is placed.

3.2.3 Non-acceptance of an order may be a result of one of the following:

• - The Product you ordered being unavailable from stock.
• - Our inability to obtain authorisation for your payment.
• - The identification of a pricing or Product description error.
• - You not meeting the eligibility to order criteria set out in these Terms.

3.2.4 If you do require any information regarding orders you have placed with us please call us on 0344 482 4000 or write to us at the following address:

Customer Service Manager,
Charles Tyrwhitt Shirts LTD
Cottons Centre,
Cottons Lane,
London,
SE1 2QG

4) CONTRACT CANCELLATION

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.

5) DESCRIPTION OF PRODUCTS

5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We will confirm the price of a Product in the Dispatch Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However while the colour reproduction is a close representation, a slight variation in the actual Products may occur.

6) PRICE AND PAYMENT

6.1 The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure. Charles Tyrwhitt cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.

6.4 Pricing and VAT outside of the UK

6.4.1 If you order Products from our Website for delivery to the European Union, your order will be Delivered Duty Paid (DDP). The total amount paid at checkout is inclusive of all import taxes and duties with exception to certain areas where local taxes apply at delivery point that Charles Tyrwhitt has no control over these charges (Canary Islands, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint-Martin).

6.4.2 If you order Products from our Website for delivery outside the UK and European Union, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6.4.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

8) RETURN OF GOODS

8.1 Products purchased via the Charles Tyrwhitt Website can be returned to us for a refund or exchange within 6 months of the date of dispatch. If you are returning for a refund, there will be a small returns handling fee of €4.95 deducted from any refund amount.

8.2 When you return a Product to us that you purchased via the Charles Tyrwhitt website:

• (a) because you have cancelled the Contract between us within the 6 month period above and provided proof of purchase (receipt, confirmation email or order number) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
• (b) for any other reason (for instance, because have notified us in accordance with clause 17.4 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

8.4 Products purchased in our either in our retail stores, online or telephone that have been altered or customised by us in any way (including sleeve shortening on shirts, addition of pockets on shirts, trouser alterations, jacket alterations, monogramming and shortening of shirt tails) are non-returnable and non-refundable. Goods purchased online and altered by Charles Tyrwhitt including monogramming cannot be refunded or exchanged.

8.5 For exchanges we are happy to honour any promotional pricing you may have received. All exchanges are sent with free postage and packaging.

• Where the exchange is less than the price you originally paid, we will automatically refund you the difference.
• If there is an outstanding difference in price we will charge this to the original payment card if available or request that you contact us to pay the difference.
• By using our exchange form or the online Rebound returns service you are authorising Charles Tyrwhitt to take a payment for the difference in price from your original order (where applicable).

8.6 Face masks cannot be returned or refunded for hygiene reasons. This does not affect your statutory rights.




8.7 If you require further information please see our Returns page.




Back to top