Known as nature's performance fabric, Merino is comfortably breathable and temperature regulating - and has the softest handle of any knitwear. We've gently washed it for an even silkier finish, resulting in a supple jumper that subtly moulds itself to your body. The styling is simple, letting the fine fibres take centre stage. There's traditional ribbing on the cuffs and hem and the understated neckline means this jumper looks superb when worn with a button-down shirt.
We are sorry that you were disappointed with the quality of your jumper and that you suspect it may have been faulty. We understand that the return fee has caused further disappointment, given the suspected fault.
We will get to the bottom of this by inspecting the garment once it is received in our UK Warehouse and will advise you of the results of this inspection in comparison to other such garments in stock, which will help determine how best to resolve this matter.
We appreciate your patience and look forward to updating you shortly.
Response from Charles Tyrwhitt:
Hello there, further to our previous reply we would like to confirm that we have sent an email to you with more information. We hope our efforts to resolve this matter will be acceptable and we would very much like the chance to redeem your faith in our knitwear. We have many wonderful 5 star reviews for our merinos so we are sorry that your jumper did not match the high standards we have come to expect from them on this occasion.
(5/5)
5 stars out of 5 stars
October 2024
Excellent quality as always.
I have many shirts and jumpers from your shop.
Allow an extra 4-6 working days for orders with alterations
All prices include VAT and duties. No additional custom fees.
Standard delivery to Europe
Tracked delivery within 5-7 working days
Returns accepted up to 6 months after receipt with our quality guarantee.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned, refunded or exchanged.
Merino V-Neck Jumper - Dark Mauvehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwfe08a9b6/hi-res/KNJ0456DMA_MODEL_FRONT.jpgKNJ0456DMAKnown as nature's performance fabric, Merino is comfortably breathable and temperature regulating - and has the softest handle of any knitwear. We've gently washed it for an even silkier finish, resulting in a supple jumper that subtly moulds itself to your body. The styling is simple, letting the fine fibres take centre stage. There's traditional ribbing on the cuffs and hem and the understated neckline means this jumper looks superb when worn with a button-down shirt.https://www.charlestyrwhitt.com/eu/merino-v-neck-jumper---dark-mauve/KNJ0456DMA.htmlEUR99.95InStock4.304