General terms and conditions

Introduction

Welcome to the Terms and Conditions of Use section of Charles Tyrwhitt's website ("Terms"). Welcome to the general terms and conditions of use section of Charles Tyrwhitt's website (the Terms). These terms and conditions apply to the use of this website and, by accessing this website and/or placing an order for Products, you agree to accept the Terms set out below. If you do not agree to accept these terms and conditions, please do not use our website.

Before placing an order, if you have any questions about these terms and conditions, please contact our Customer Service representatives by email or by phone at 0800 561 079 . Our lines are open 7 days a week. Please note that all calls to our Customer Service representatives will be charged at the price of a local call (for BT users only, rates for other networks may vary). Incoming and outgoing calls may be recorded for quality control and training purposes.

We recommend that you print a copy of these Terms for future reference.

1) DEFINITIONS

• "Personal Information" means the data you provided when registering;
• "Product" means a product offered for sale on the Website;
• "Countries Served", the countries of the European Economic Area, Australia, Bahamas, Bermuda, Canada, China, Hong Kong, India, Israel, Japan, Kenya, New Zealand, Singapore, South Africa, the United Arab Emirates, the United States and the Virgin Islands;
• "We" means Charles Tyrwhitt Shirts LTD, Cottons Centre, Cottons Lane, London, SE1 2QG;
• "Website" means the website located at www.charlestyrwhitt.com/ca/ or any subsequent URL which may replace it;
• "You", a user of this Website.

2) USE OF THE WEBSITE

2.1 Access

Access to this website is provided to you in accordance with these terms and all orders you place must be in strict accordance with these terms. Our website is only intended for use by people who are residents of the countries we serve. We do not accept orders from people outside of these countries, with the exception of BFPO addresses, for which import duties may apply.

2.2 Registration

2.2.1 By registering as a user of our Website, you warrant that:

• • (a) the personal information you provide when you register as a user is true, accurate, current and complete in all respects; and
• • (b) you will notify us immediately of any changes to personal information by contacting our customer service representatives by email or by calling us on 09 73 05 34 33.

2.2.2 You agree not to impersonate any other person or entity, or use a false name or a name that you are not authorized to use.

2.3 Our rights

We reserve the right to:

• (a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we will not be liable to you or any third party for any modification or withdrawal of the Website; or
• (b) change these Terms from time to time in accordance with clause 16.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

3) PURCHASE OF PRODUCTS

3.1 Ordering

3.1.1 By placing an order on our website, you warrant:

• a. be legally able to take part in employment contracts;
• b. be at least 18 years of age;
• c. reside in one of the Countries Served; and
• d. Access our website from that country.

3.1.2 When you place an order, your email will be automatically added to our promotional mailing list. You may unsubscribe from promotional email campaigns at any time by clicking on the "unsubscribe" link at the bottom of any marketing email or by updating your preferences when you log into your account. It may take up to 7 days for the change to take effect. You will not receive any more promotional emails until you change your preferences again.

3.2 How the contract is formed between you and us

3.2.1 After you have placed an order, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase a Product. All orders are subject to our acceptance and we will confirm this acceptance by sending you an email confirming that the Product has been dispatched (the "Shipping Confirmation"). The contract between you and us (the "Contract") is only formed when we send you the Dispatch Confirmation.

3.2.2 The Contract only relates to the Products which we have confirmed to be dispatched in the Dispatch Confirmation. We will not be required to supply any other Products that may have been part of your order until the dispatch of those Products has been confirmed in a separate Dispatch Confirmation. Please note that for any order via PayPal, payment is processed immediately after the order is placed.

3.2.3 Non-acceptance of an order may be a result of one of the following:

• - The Product you ordered is out of stock.
• - We are unable to obtain authorization for your payment.
• - Identification of an error in the pricing or description of the Product.
• - You do not meet the eligibility criteria to place an order set forth in these Terms.

3.2.4 If you require any information regarding the orders you have placed with us, please call us on 0800 561 079 or write to us at the following address: call us or write to us at the following address:

Customer Service Manager,
Charles Tyrwhitt Shirts LTD
Cottons Centre,
Cottons Lane,
London,
SE1 2QG

4) CONTRACT CANCELLATION

4.1 As a consumer, you may withdraw from a Contract at any time within 14 days from the day following the day on which you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refund policy..

4.2 To cancel a Contract, you must notify us in writing. You must also return the Product(s) to us immediately, at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.

4.3 Your right to return or cancel products does not apply to goods that are made to measure or to your specifications, which have been clearly personalised or which, due to their nature, cannot be returned. It does not affect your statutory rights if the goods are faulty or not as described.

5) DESCRIPTION OF PRODUCTS

5.1 We will take all reasonable care to ensure that all details, descriptions and prices of the Products appearing on the Website are correct at the time the relevant information was entered into the system. Whilst we endeavour to keep the website as up-to-date as possible, the information appearing on this website at any given time may not always reflect the exact situation at the time you place an order. We will confirm the price of a Product in the Shipping Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However, while colours are accurately reproduced, those of the actual Products may vary slightly.

6) PRICE AND PAYMENT

6.1 The price of the Products corresponds to that indicated on our website, except in the case of manifest errors. These prices do not include delivery costs, which will be added to the total amount due.

6.2 Prices are subject to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.

6.3 Every effort has been made on this website to ensure the security of online shopping. Charles Tyrwhitt cannot be held responsible for fraudulent use of a lost credit card on our website, but will work with your credit company if necessary once the fraud has been reported.

6.4 Pricing and VAT outside of the UK

6.4.1 If you order Products from our website for delivery within the European Union, your order will be delivered in Delivered Duty Paid (DDP). The total amount paid at the time of purchase includes all import taxes and customs duties.

6.4.2 If you order Products from our website for delivery outside the UK and the European Union, they may be subject to import duties and taxes, levied when the delivery reaches the specified destination. You will be responsible for paying these import duties and taxes. Please note that we have no control over these fees and cannot predict how much they will be. Please contact your local customs department for more information before placing your order.

6.4.3 Please also note that you must comply with all applicable laws and regulations in the country for which the Products are intended. We will not be liable for any violation by you of these laws.

7) DELIVERY

7.1 Upon receipt of your order and full payment, we endeavour to deliver to you within 5 working days, while stocks last. Please add an additional 4 business days if you would like customization. For details regarding monograms and personalization, please visit our website here.

7.3 If you would like more information, please visit our Deliveries page here

8) RETURN OF GOODS

8.1 Products purchased on the Charles Tyrwhitt website may be returned to us for a refund or exchange within 6 months from the date of dispatch. If you request a refund, we will deduct CHF 9,95 from the total amount of your refund, to cover the processing fee.

8.2 If you return a Product that you have purchased from the Charles Tyrwhitt website to us:

• (a) because you have cancelled the contract between us within the aforementioned 6-month period and you have provided proof of purchase (receipt, confirmation email or order number), we will process the refund due to you as soon as possible and, in any event, within 30 days of the date on which you triggered your return. In this case, we will refund the price of the Product in full. However, the costs of returning the item to our destination will remain at your expense, if you do not use our ReBOUND returns platform and we will deduct the file management fee of CHF 9,95.
• (b) for any other reason (for example, because you have notified us, in accordance with clause 17.4, that you do not agree to a change to these terms and conditions or any of our policies, or because you claim that the Product is faulty), we will review the returned Product and notify you of your refund by email within a reasonable time. We will usually process the refund due to you as soon as possible and, in any event, within 30 days of the date on which we have confirmed to you by email that you are entitled to a refund for the defective Product. Products that you return due to a defect will be refunded in full, including the delivery costs for sending the item to your destination and those incurred to return the item to us.

8.3 As a general rule, we will refund any amount received from you using the same payment method you originally used to pay for your purchase.

8.4 Products purchased in our stores, ordered on our website or by telephone, and altered or personalised by us in any way (including shortening sleeves, adding pockets to shirts, altering trousers and jackets, adding monograms and shortening shirt panels) cannot be exchanged or refunded.

8.5 For exchanges, we are happy to respect any promotional prices you may have received. This does not include Sale items. All exchanges are sent with free shipping and packaging.

8.6 If you would like more information, please visit our Returns page.

• If the exchange is lower than the price you originally paid, we will automatically refund the difference.
• If there is a price difference, we will charge the original payment card, if available, or ask you to contact us to pay the difference.
• By using our exchange form or the ReBound online return service, you authorize Charles Tyrwhitt to take a payment corresponding to the price difference compared to your original order (if applicable).

9) THIRD PARTY LINKS

Links to third-party sites are displayed on the website solely for your convenience. By clicking on these links, you leave the website. We have not reviewed any of these third-party websites, we do not control them, and we are not responsible for their content or availability. Therefore, we do not endorse or make any representations about them, the materials on them, or the results that may be obtained from using them. If you decide to access any of the third-party websites linked on our website, you are responsible for your own use.

10) PRIVACY

We process information about you in accordance with our Privacy Policy. By using our website, you consent to this processing and you guarantee the accuracy of all data provided.

If you call one of our customer service representatives, we may keep a recording of that call for training purposes.

11) CHARLES TYRWHITT GIFT CERTIFICATES

11.1 Charles Tyrwhitt Gift Vouchers in paper format can be redeemed for goods in Charles Tyrwhitt Shirts LTD stores in the relevant currency, and can also be used to purchase products online at ctshirts.co.uk and by telephone from Charles Tyrwhitt.

11.2 Gift vouchers cannot be exchanged for cash.

11.3 For Products purchased online, if the total value is less than the value of the gift voucher, any balance will remain credited to your gift voucher and you can use it on http://www.charlestyrwhitt.com/ch, in our stores or by telephone with Charles Tyrwhitt on any subsequent order. You can check the balance of your paper or electronic gift certificate on our website at https://www.charlestyrwhitt.com/uk/gift-cards/email. You will then see the remaining available amount for subsequent orders.

11.4 Gift vouchers cannot be used to pay a debt on an account issued by Charles Tyrwhitt Shirts LTD.

11.5 When redeeming Gift Vouchers online, over the phone or in our stores, you will be asked to provide the serial number of the Gift Voucher.

11.6 Gift vouchers are no longer valid if the pre-cut perforated area has been removed.

11.7 In the event of a return of Products purchased online with gift vouchers, you will receive replacement gift vouchers. You may also return the Products to any Charles Tyrwhitt store. This provision does not affect your statutory rights.

12) MULTIBUY OFFERS

12.1 Multi-buy offers (e.g. buy 4 shirts for €199) only apply to products to which the multi-buy offer applies and are clearly displayed as such.

12.2 Multi-buy offers cannot be combined with other promotions.

12.3 Multi-buy offers do not include gift wrapping, postage or personalisation, which are charged in addition to the price of the Products.

12.4 If a Product that is part of a multi-buy offer is returned to us for a refund, you will be refunded the full price of that item minus the total discount given under the offer. If a Product that is part of a multi-buy offer is returned to be exchanged for an item that is not part of the same multi-buy offer, you will be charged the difference between the discounted price and the full price.

12.5 Please note that items in the clearance section of our website, which are already heavily discounted, cannot be combined with any other offer, with the exception of group purchase offers.

12.6 Please note that multi-buy offers may apply up to a maximum of three times per order.

13) COUPONS AND PROMOTIONAL DISCOUNTS

13.1 Vouchers and discount codes are not redeemable for cash and can only be used once per transaction. Vouchers and discount codes cannot be used to purchase gift vouchers.

13.2 Vouchers and discount codes cannot be combined with other vouchers or discount codes.

13.3 Discounts and promotional discount codes offered by the Website are only valid in connection with a purchase made on the Website, unless otherwise stated. We're sorry, but e-vouchers (e-mail) cannot be used in our stores.

13.4 If you return a Product purchased with a voucher to us requesting a refund, we will refund the full price of that item minus the value of the voucher used.

13.5 Coupons and promotional discount codes cannot be used for alterations and delivery costs.

13.6 PayPal is not a valid payment method for the use of a coupon, groupon or LivingSocial voucher or gift card.

14) EVENTS BEYOND OUR CONTROL

14.1 We will not be liable under the Contract for any failure or delay in performance of any of our obligations caused by events beyond our control (Force Majeure Event).

14.2 A Force Majeure Event means any act, event, non-event, omission or accident that is beyond our reasonable control and includes but is not limited to (but not limited to) the following:

• (a) strikes, lock-outs or other industrial action;
• (b) civil unrest, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or undeclared) or threat or preparation for war;
• (c)fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster;
• (d) the impossibility of using trains, boats, aircraft, motor vehicles or other means of public or private transport;
• (e) the impossibility of using public or private telecommunications networks; as well as
• (f) tthe acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract shall be deemed to be suspended for the period of the Force Majeure Event, and we shall be granted an extension of time for performance for the duration of that period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Agreement despite the Force Majeure Event.

15) GENERAL

15.1 Intellectual property and right to use

15.1.1 UUnless otherwise stated, the copyright and other intellectual property rights in the content of the Website are owned by us or our licensors. Any access to or use of the Website for any reason other than your personal, non-commercial use is prohibited.

15.1.2 No part of the Website may be reproduced or stored on any other website or included in any public or private electronic retrieval system or in a website without our prior written permission.

15.1.3 You acknowledge and agree that the material and content on the Website are made available to you solely for your personal, non-commercial use and that you may (if necessary to make a purchase of Product(s)) download such material and content to a single computer hard drive for this purpose. Any other use of the material and content of the website is strictly prohibited.

15.1.4 You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content (and not to assist or facilitate any third party in doing so).

15.2 Compliance with laws

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all laws, statutes and regulations applicable to the Website and any transactions conducted on or through the Website.

15.3 Written submissions

Applicable laws require that some of the information or communications we send to you be in writing. By using our site, you agree that communication with us is primarily electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15.4 Notice

All notices from you should be addressed to Charles Tyrwhitt Shirts LTD, Cottons Centre, Cottons Lane, London SE1 2QG. We may give you notice at the email or postal address you provided to us when you placed an order, or in any of the ways specified in clause 15.3 above. Notice is deemed to have been received and duly served upon posting on our website, 24 hours after an email is sent, or three days after a letter is sent. To prove service of a notice, it is sufficient to prove, in the case of a letter, that it was properly addressed, stamped and mailed and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

15.5 Transfer of Rights and Obligations

15.5.1 The contract between you and us is binding on you and us, and on our respective successors and assigns.

15.5.2 You may not transfer, assign, encumber or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.

15.5.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising therefrom, at any time during the term of the Contract.

15.6 Breaking

If any part of these Terms is held to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions of these Terms.

15.7 Waiver

No waiver by us shall be construed as a waiver of any preceding or subsequent breach of any provision.

15.8 Entire Agreement

We intend to rely on these Terms and any documents expressly referred to in them with respect to the subject matter of the Agreement. While we accept responsibility for statements and representations made by our duly authorized agents, please be sure to request that any variations from these terms be confirmed in writing.

15.9 Our right to change these Terms

We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the rules and terms and conditions in force at the time you order Products from us, unless a change to such rules or terms and conditions is required by law or by a governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to such rules or terms and conditions before sending you the Confirmation (in which case we have the right to assume that you have agreed to the change to the terms and conditions, unless you notify us otherwise within seven working days of receiving the Products).

15.10 Law

These Terms and the Agreements shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of the Agreements or the formation of the Agreements (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

LAST REVIEWED ON 29/07/2024