General terms and conditions

2) USE OF THE WEBSITE

2.1 Access

Access to this website is provided to you in accordance with these terms and all orders you place must be in strict accordance with these terms. Our website is only intended for use by people who are residents of the countries we serve. We do not accept orders from people outside of these countries, with the exception of BFPO addresses, for which import duties may apply.

2.2 Registration

2.2.1 By registering as a user of our Website, you warrant that:

• • (a) the personal information you provide when you register as a user is true, accurate, current and complete in all respects; and
• • (b) you will notify us immediately of any changes to personal information by contacting our customer service representatives by email or by calling us on 09 73 05 34 33.

2.2.2 You agree not to impersonate any other person or entity, or use a false name or a name that you are not authorized to use.

2.3 Our rights

We reserve the right to:

• (a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we will not be liable to you or any third party for any modification or withdrawal of the Website; or
• (b) change these Terms from time to time in accordance with clause 16.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

3) PURCHASE OF PRODUCTS

3.1 Ordering

3.1.1 By placing an order on our website, you warrant:

• a. be legally able to take part in employment contracts;
• b. be at least 18 years of age;
• c. reside in one of the Countries Served; and
• d. Access our website from that country.

3.1.2 When you place an order, your email will be automatically added to our promotional mailing list. You may unsubscribe from promotional email campaigns at any time by clicking on the "unsubscribe" link at the bottom of any marketing email or by updating your preferences when you log into your account. It may take up to 7 days for the change to take effect. You will not receive any more promotional emails until you change your preferences again.

3.2 How the contract is formed between you and us

3.2.1 After you have placed an order, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase a Product. All orders are subject to our acceptance and we will confirm this acceptance by sending you an email confirming that the Product has been dispatched (the "Shipping Confirmation"). The contract between you and us (the "Contract") is only formed when we send you the Dispatch Confirmation.

3.2.2 The Contract only relates to the Products which we have confirmed to be dispatched in the Dispatch Confirmation. We will not be required to supply any other Products that may have been part of your order until the dispatch of those Products has been confirmed in a separate Dispatch Confirmation. Please note that for any order via PayPal, payment is processed immediately after the order is placed.

3.2.3 Non-acceptance of an order may be a result of one of the following:

• - The Product you ordered is out of stock.
• - We are unable to obtain authorization for your payment.
• - Identification of an error in the pricing or description of the Product.
• - You do not meet the eligibility criteria to place an order set forth in these Terms.

3.2.4 If you require any information regarding the orders you have placed with us, please call us on 0800 561 079 or write to us at the following address: call us or write to us at the following address:

Customer Service Manager,
Charles Tyrwhitt Shirts LTD
Cottons Centre,
Cottons Lane,
London,
SE1 2QG

4) CONTRACT CANCELLATION

4.1 As a consumer, you may withdraw from a Contract at any time within 14 days from the day following the day on which you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refund policy..

4.2 To cancel a Contract, you must notify us in writing. You must also return the Product(s) to us immediately, at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.

4.3 Your right to return or cancel products does not apply to goods that are made to measure or to your specifications, which have been clearly personalised or which, due to their nature, cannot be returned. It does not affect your statutory rights if the goods are faulty or not as described.

5) DESCRIPTION OF PRODUCTS

5.1 We will take all reasonable care to ensure that all details, descriptions and prices of the Products appearing on the Website are correct at the time the relevant information was entered into the system. Whilst we endeavour to keep the website as up-to-date as possible, the information appearing on this website at any given time may not always reflect the exact situation at the time you place an order. We will confirm the price of a Product in the Shipping Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However, while colours are accurately reproduced, those of the actual Products may vary slightly.

6) PRICE AND PAYMENT

6.1 The price of the Products corresponds to that indicated on our website, except in the case of manifest errors. These prices do not include delivery costs, which will be added to the total amount due.

6.2 Prices are subject to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.

6.3 Every effort has been made on this website to ensure the security of online shopping. Charles Tyrwhitt cannot be held responsible for fraudulent use of a lost credit card on our website, but will work with your credit company if necessary once the fraud has been reported.

6.4 Pricing and VAT outside of the UK

6.4.1 If you order Products from our website for delivery within the European Union, your order will be delivered in Delivered Duty Paid (DDP). The total amount paid at the time of purchase includes all import taxes and customs duties.

6.4.2 If you order Products from our website for delivery outside the UK and the European Union, they may be subject to import duties and taxes, levied when the delivery reaches the specified destination. You will be responsible for paying these import duties and taxes. Please note that we have no control over these fees and cannot predict how much they will be. Please contact your local customs department for more information before placing your order.

6.4.3 Please also note that you must comply with all applicable laws and regulations in the country for which the Products are intended. We will not be liable for any violation by you of these laws.

8) RETURN OF GOODS

8.1 Products purchased on the Charles Tyrwhitt website may be returned to us for a refund or exchange within 6 months from the date of dispatch. If you request a refund, we will deduct CHF 9,95 from the total amount of your refund, to cover the processing fee.

8.2 If you return a Product that you have purchased from the Charles Tyrwhitt website to us:

• (a) because you have cancelled the contract between us within the aforementioned 6-month period and you have provided proof of purchase (receipt, confirmation email or order number), we will process the refund due to you as soon as possible and, in any event, within 30 days of the date on which you triggered your return. In this case, we will refund the price of the Product in full. However, the costs of returning the item to our destination will remain at your expense, if you do not use our ReBOUND returns platform and we will deduct the file management fee of CHF 9,95.
• (b) for any other reason (for example, because you have notified us, in accordance with clause 17.4, that you do not agree to a change to these terms and conditions or any of our policies, or because you claim that the Product is faulty), we will review the returned Product and notify you of your refund by email within a reasonable time. We will usually process the refund due to you as soon as possible and, in any event, within 30 days of the date on which we have confirmed to you by email that you are entitled to a refund for the defective Product. Products that you return due to a defect will be refunded in full, including the delivery costs for sending the item to your destination and those incurred to return the item to us.

8.3 As a general rule, we will refund any amount received from you using the same payment method you originally used to pay for your purchase.

8.4 Products purchased in our stores, ordered on our website or by telephone, and altered or personalised by us in any way (including shortening sleeves, adding pockets to shirts, altering trousers and jackets, adding monograms and shortening shirt panels) cannot be exchanged or refunded.

8.5 For exchanges, we are happy to respect any promotional prices you may have received. This does not include Sale items. All exchanges are sent with free shipping and packaging.

8.6 If you would like more information, please visit our Returns page.

• If the exchange is lower than the price you originally paid, we will automatically refund the difference.
• If there is a price difference, we will charge the original payment card, if available, or ask you to contact us to pay the difference.
• By using our exchange form or the ReBound online return service, you authorize Charles Tyrwhitt to take a payment corresponding to the price difference compared to your original order (if applicable).