details about product: Wool Overcoat - Dark Grey

Thank you for your feedback on the Dark Grey Wool Overcoat. It's certainly a shame that some aspects of the sizing/fit were not quite perfect for you, which sadly resulted in a return being required. We appreciate your positive comments on the material and build quality, and will ensure that your concerns over the armhole placement/size, in particular, are passed on to our Products Team. They are always keen to see how our products can be made even better. In respect to your return, as you requested a refund this is processed automatically - so I'm afraid we wouldn't have seen your comments/request. Only exchanges are processed manually by our Returns Team. We're certainly very happy to discuss possible alternatives with you if you are still interested, and our Customer Service Team stands ready to help through live chat or telephone at your convenience.