details about product: Penny Loafers - Dark Tan

I'm sorry to hear that your order did not arrive as you had expected it to. I can see by taking a look at your account an on your confirmation email that two of your shirts are on a back order. One for the 15th of January and one on the 12th of February. If you'd like to change these to something else that is in stock, please contact our team by phone to let us know. You can find out live chat link and phone number always via the "contact us " link at the bottom of the website. Regarding the shoes, I can see that we had sent you a US size 10.5 which is a UK 9.5. If 9.5 is showing in the shoe please still try it on as it may just be down to a miscommunication in labelling. If the shoe is not the right size, please let us know what size you wanted and we can arrange some replacements for you. You can then return the incorrect pair via our return portal (www.ctshirts.com/rebound)