details about product: Non-Iron Oxford Shirt - Sky Blue

I'm sorry to hear that the button down shirts weren't quite what you'd expected though I'm pleased to hear that our best selling twill shirts were well received. I'm afraid that as all of these shirts were customized, they cannot be returned for a refund or an exchange. This is explained during the ordering process and in our Terms and Conditions. It is frustrating – for you and for us – when a customer tells us that a shirt is of low quality purely based on its thickness. This is certainly not the case. Many shirts are woven to a specific thickness to target a specific type of gentleman. Each weave has its uses and all are made to the highest quality. Our experts say that for best non-iron results, wash at 30 degrees centigrade and remove from the machine immediately. Tumble dry on cool (don’t use high heat) and remove the shirts from the dryer when slightly damp. Give them a quick shake and hang them up right away. Any remaining creases will be removed after about 15 minutes of wear thanks to our non-iron treatment working in tandem with your body heat. Please note that no shirt will come out of the washing machine completely crease free